Effective Date: 13.02.2026
We value your trust and understand the importance of protecting your personal information. At The Ecom Lab LLP, we are committed to handling your data responsibly, transparently, and securely. This Privacy Policy explains what personal information we collect, why we collect it, and how we use it.
This policy applies to The Ecom Lab LLP and all brands owned and operated under it. It outlines how your information is managed across our website and related communication channels.
We encourage you to read this policy carefully to understand our data practices. If you have any questions or need clarification, you may contact us via email or through the “Contact Us” form available on our website.
We have made every effort to keep this policy simple and easy to understand. However, if you are unfamiliar with certain terms such as cookies, IP addresses, or browsers, we recommend reviewing basic definitions to better understand how online data collection works.
You retain the right to withdraw your consent at any time for any data processing activities that are based on your consent. Details regarding your rights and how to exercise them are provided in the sections below.
Any personal data provided to or collected by The Ecom Lab LLP is controlled and processed by The Ecom Lab LLP, acting as the data fiduciary.
This Privacy policy applies to personal data collected by The Ecom Lab LLP in connection with the products and services we offer. References to “The Ecom Lab LLP,” “we,” “our,” or “us” in this Policy refer to The Ecom Lab LLP and any entity directly owned or controlled by it, where applicable.
The Ecom Lab LLP collects personal data limited to your name, email address, and phone number when you voluntarily submit these details through the contact form on our website. This information is collected solely for the purpose of responding to your inquiries, communicating with you regarding our products or services, and following up on business-related discussions. We do not collect sensitive personal data, and we do not sell, rent, or trade your information to third parties. Your data may only be shared with trusted service providers who assist us in operating our website or communication systems, and only under strict confidentiality obligations, or where required by law. We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected or to comply with applicable legal requirements, after which it is securely deleted. We implement reasonable technical and organizational safeguards to protect your information, and you may request access, correction, or deletion of your personal data, or withdraw your consent at any time by contacting us through the details provided on our website.
At The Ecom Lab LLP, we collect only limited personal information — namely your name, email address, and phone number — and strictly for legitimate business purposes. We do not collect unnecessary or unrelated data.
Your information is collected and used for the following purposes:
To respond to your inquiries, product-related questions, support requests, or any other communication initiated by you through our website forms, email, or phone.
To coordinate product purchases, confirmations, shipping updates, service-related follow-ups, or any transaction-related communication where required.
To contact you regarding product information, partnership opportunities, or business discussions if you have voluntarily shared your details with us.
To resolve complaints, handle feedback, provide troubleshooting assistance, and ensure a smooth customer experience.
To understand customer feedback, analyze common queries, and improve our products, website experience, and operational processes.
To comply with applicable laws, regulatory requirements, or lawful requests from authorities where disclosure is necessary.
At The Ecom Lab LLP, we are committed to maintaining the confidentiality and integrity of your personal information. We follow a strict data protection philosophy and operate under a strict data protection approach when it comes to customer privacy.
We do not sell, rent, lease, trade, license, monetize, or commercially exploit your personal information in any form.
Your name, email address, and phone number will not be:
Sold to advertisers
Shared with marketing agencies
Provided to data brokers
Distributed to unrelated third parties
Used for third-party promotional campaigns
We do not participate in any data marketplace or customer data exchange networks.
Your information is handled and managed by The Ecom Lab LLP
All personal information collected through our website is used strictly for legitimate internal business purposes, such as:
Responding to your inquiries
Providing customer support
Coordinating product or service-related communication
Managing operational follow-ups
Access to this data is restricted to authorized personnel only and is handled with appropriate confidentiality measures.
We may disclose personal information only if legally required to do so by:
A court order
Government or regulatory authority
Applicable statutory obligation
Any such disclosure will be limited strictly to what is legally necessary and will not exceed the required scope.
We do not grant any third party access to customer data for advertising, promotional outreach, remarketing, or analytics-driven profiling purposes.
We believe customer trust is a long-term asset. We do not view personal information as a revenue-generating resource.
Your data is collected solely to serve you better – not to be exploited.
At The Ecom Lab LLP, we take the protection of your personal information seriously. Even though we collect limited personal data (name, email address, and phone number), we implement appropriate technical and organizational safeguards to prevent unauthorized access, misuse, alteration, disclosure, or destruction of your information.
All personal information is stored using secure systems and protected environments. Access to such information is restricted strictly to authorized personnel who require the data for legitimate business purposes.
We maintain internal access controls to ensure that only designated individuals within the organization can view or handle customer data. Access rights are granted based on role and responsibility.
We implement reasonable security measures including:
Secure website hosting environments
SSL encryption for data transmitted through our website
Regular system monitoring and updates
Password-protected administrative access
These measures are designed to reduce risks related to hacking, unauthorized disclosure, or data breaches.
We limit data collection to only what is necessary. Since we collect only basic contact information, we reduce exposure to sensitive data-related risks.
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with applicable legal obligations. Once the data is no longer required, it is securely deleted or anonymized.
While we implement reasonable and appropriate safeguards, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security but we continuously work to maintain and improve our protective measures.
At The Ecom Lab LLP, we retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required under applicable laws and regulatory obligations.
Your personal information (name, email address, and phone number) is retained only:
To respond to your inquiries
To provide customer support
To manage ongoing communication
To fulfill any legitimate business or operational requirement
Once the purpose for which the information was collected has been fulfilled, the data is reviewed for deletion or anonymization.
In certain circumstances, we may retain information for a longer period if required to:
Comply with applicable laws or statutory obligations
Resolve disputes
Enforce agreements
Maintain internal records for legitimate business documentation
Retention in such cases will be limited strictly to the legally required period.
When personal information is no longer necessary:
It is securely deleted from our systems, or
It is anonymized so that it can no longer be associated with any individual
We do not retain personal information indefinitely without purpose.
If you wish to have your personal information removed from our records, you may submit a request through our official contact channels. Subject to legal obligations, we will process such requests within a reasonable timeframe.
We follow a data minimization and limited retention principle – we collect only what is needed and keep it only for as long as necessary.
Our website may contain links to third-party websites, platforms, or external services for informational, operational, or reference purposes.
Please note that once you click on a third-party link and leave our website, we no longer have control over the content, privacy practices, or security measures of that external website.
Third-party websites operate independently and may have their own:
Privacy policies
Terms and conditions
Data collection practices
We encourage users to review the privacy policies of any external website before providing personal information.
The Ecom Lab LLP is not responsible for:
The privacy practices of third-party websites
The accuracy of information on external platforms
Any loss or damage caused by interaction with third-party sites
Your interaction with any third-party website is at your own discretion and subject to their respective policies.
The inclusion of third-party links on our website does not imply endorsement, partnership, or approval of the content, products, or services offered on those websites, unless explicitly stated.
We provide external links only for convenience or operational purposes. However, once you leave our website, your data handling will be governed by the policies of the respective third party.
At The Ecom Lab LLP, we respect your rights regarding your personal information. Since we collect only limited personal data (name, email address, and phone number), you retain certain rights over how that information is handled.
Subject to applicable laws, you may exercise the following rights:
You have the right to request confirmation of whether we hold your personal information and to obtain details about the data we have collected about you.
If you believe that the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction or updating of such information.
Where personal data has been collected based on your consent, you have the right to withdraw that consent at any time. Upon withdrawal, we will stop processing your information unless required to retain it for legal or regulatory reasons.
You may request deletion of your personal information from our records. We will process such requests within a reasonable timeframe, subject to any legal obligations that require us to retain certain information.
If you have concerns regarding how your personal information is handled, you may contact us through our official communication channels. We are committed to reviewing and addressing such concerns promptly and fairly.
In accordance with applicable Indian data protection laws, you may have the right to nominate another individual to exercise your rights in the event of your incapacity or death.
To exercise any of the above rights, you may contact us using the details provided in the “Contact Us” section of this Privacy Policy.
We may verify your identity before processing any request to ensure the protection of your information.
We are committed to handling all requests transparently, fairly, and in compliance with applicable data protection laws.
The Ecom Lab LLP reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or regulatory obligations.
As our operations evolve or as applicable laws change, we may update this Privacy Policy to ensure continued compliance and transparency. Any modifications will be made in good faith and in alignment with data protection principles.
When we make material changes to this Privacy Policy:
The updated version will be published on our website.
The “Effective Date” at the top of the policy will be revised accordingly.
We encourage users to review this page periodically to stay informed about how we protect their personal information.
Your continued use of our website after any changes to this Privacy Policy constitutes your acknowledgment and acceptance of the revised terms.
If you do not agree with the updated policy, you may discontinue use of the website and request deletion of your personal information in accordance with the “Your Rights” section.
We are committed to maintaining transparency and ensuring that our privacy practices remain clear, lawful, and aligned with evolving standards.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us using the details below:
The Ecom Lab LLP
Email: sales@theecomlab.in, marketing@theecomlab.in
Phone: +91 9004529702
Address: 0403, Bldg No. L06, Plot No. 63, Sector 12, Navghar, Uran, Navi Mumbai, Maharashtra 400707
We will make reasonable efforts to respond to all legitimate inquiries within a reasonable timeframe.
If you have concerns regarding the processing of your personal information or wish to exercise your rights under applicable data protection laws, you may submit a written request to us using the contact details above.
We are committed to reviewing and addressing grievances promptly, fairly, and in accordance with applicable laws.
If required under applicable regulations, you may escalate unresolved concerns to the relevant regulatory authority.
